Rhodium OS / Support
Need help with Rhodium OS?
Write to us, call during business hours, or use the form. We reply to every message within 1 business day.
Email support
support@abox.agency
Reply within 1 business day
Phone
+91 70462 16489
Mon–Sat, 10:00–19:00 IST
Security issues
security@abox.agency
Office
Abox Agency Pvt. Ltd.
F02, Orbit 1,
Punagam, Surat, Gujarat, India
Common questions
How do I connect my Seller Central account?
Sign up, then click Connect Seller Central. You sign in on Seller Central and approve access there. See How it works for each step.
How often does my data refresh?
Your first data appears within 24 hours. After that, dashboards refresh every 4 hours. Some Amazon reports, like settlements, are published by Amazon on their own schedule.
How do I disconnect and delete my data?
Revoke access in Seller Central or in Rhodium OS under Settings → Connections. We stop collecting immediately and delete stored Amazon data within 30 days. Email privacy@abox.agency to request deletion sooner.
How does billing work?
[Price] per seller account per month plus GST, after a 14-day free trial. Cancel any time from Settings → Billing.